When a job hasn't gone right
A clear route for raising a problem with any roofing job booked through us, the deadlines we keep, and your options if we fall short. Updated September 2026. Contact: hello@capecoralroofingco.com · (239) 800-8878
What we promise, step by step
| Step | Who | By when |
|---|---|---|
| You tell us. Ring (239) 800-8878 and say you want a callback regarding a complaint, or send an email to hello@capecoralroofingco.com. Include where the property is, when the estimate happened or when the work was done, what was promised versus what happened, plus any photos. | You | Whenever you spot the problem |
| Crew still on the property? Say so when you report it. | Us | Same day |
| A human being confirms receipt and names the person handling it. | Us | One business day |
| Workmanship complaints get a site visit. We look at the roof before anyone takes a position. | Us, with the contractor | Before the written response |
| You receive a written response: our findings, the remedy, and the date it'll be done by. | Us | Ten business days |
| If the fix falls under the workmanship warranty from the contractor, or under a manufacturer's warranty, we make the arrangements. If neither applies, you get the reason in writing. | Us, the contractor, the manufacturer | Set out in the written response |
| A complaint about the contractor's work is raised with that contractor for you, and we stay on it until it's settled. | Us | Until resolved |
| The complaint, the action taken and the dates are kept on file. | Us | Two years |
Who answers for what
The contractor who did your roof is an independent business bound by the contract you signed with them, and the referral marketing disclosure sets out that relationship. Even so, we made the booking and we picked the contractor, so complaints about either one come to us. Insurance claims are the one area where our hands are tied: for hail, wind or other storm claims the carrier's decision stands. We document the damage, we don't rule on coverage, and we never absorb, waive or otherwise "cover" a deductible, ever. Think the contractor mishandled a claim? Tell us. Think the insurer did? That complaint belongs with your state's insurance department.
Going outside us
You don't have to come to us at all, and if we haven't put things right to your satisfaction you have other doors to knock on. Contractors licensed by the state fall under the Florida Department of Business and Professional Regulation, which has a File a Complaint page at myfloridalicense.com. Trades licensed locally fall under the contractor licensing office for your county. The Florida Department of Agriculture and Consumer Services also takes complaints, through the File a Complaint page at fdacs.gov. When the contractor is state-licensed or state-registered, the licensing body can investigate complaints about workmanship. Nothing here removes rights you hold under Florida law or under your contract with the contractor. One last point: those two-year records aren't just filed away. We read them when deciding which contractors stay on our list, and a run of complaints takes a contractor off it.